The Valencia Conference Centre team faced several challenges when organising the Hábitat 2020 Congress. As it was a hybrid event, in addition to providing the streaming, the Conference Centre also set up a web platform where the event was broadcast. This service prevented heavy traffic from collapsing the client's website during the congress, which could have caused problems had a large number of users tried to access it. An e-mail was also enabled so that delegates could send questions to the speakers and ask them online or in person, if they were selected.
Another of the event challenges and innovations was the use of a payment gateway for registration. This gave the user a code which gave them individual, customised access to the online platform.